Frequently asked questions

Costs

No, advarics is billed as a software subscription on a monthly basis, as needed.

Individual software modules or user logins can be cancelled on a monthly basis.

Getting started with advarics

Thanks to the Progressive Web App (PWA) technology, Merchandise Management runs on any device - whether desktop, laptop, tablet or smartphone.

Yes, depending on the previous system, master data, item data and even statistical data can be transferred. Our experts will be happy to advise you.

No, if we have imported the data from your previous software, this won’t be necessary.

Yes, absolutely. Any software is only as good as its users.

Depending on the software modules used, the size of the project and individual requirements, we create custom training plans for you. These can last from 1 to 5 days.

Features

Yes, we support all major clearinghouses, both in the fashion and sports industries. 

  • Via the advarics integrated photo function
  • Via EDI - article data from suppliers (if the supplier supports this)
  • Professional image data can be imported via our partner "Fashion Cloud" (the interface is part of our merchandise management system).

No, we can flexibly manage all attributes, characteristics, texts and images on the article. But you can also use the online store interface and PIM systems of your e-commerce solution.

No, advarics does not require local servers or VPN networks.

Private cloud is a service that is fully controlled by a single company and not shared with others. This means that advarics cloud infrastructure in our data centers is exclusively available to advarics customers.

You simply activate the hotspot function on a smartphone, for example, and continue working without restrictions. advarics.pos also works offline.

All known browsers such as Chrome, Edge, Firefox, Safari, Opera etc.

No, advarics.retail is updated automatically. 

Merchandise management advarics.retail

Basically, there is no real difference. ERP is an international term and stands for "Enterprise Resource Planning". Often the term "ERP" is used when additional tasks and processes of a company are planned, managed and controlled in the software, such as accounting or fleet management.

You have to make sure that the entire solution is a true Software as a Service (SaaS) solution that also works independently of workstations and devices.  That means that no matter where, when and with which device you are working, you always have access to your current data and the most important functions.

With advarics, this is easy to do. Online sales are transmitted to the inventory management system in real time.

Working in real time, regardless of device or location. Your data is always up to date and available—no matter where you are or what device you’re using. Data security is automatically ensured.

With an enterprise resource planning system, trade and work processes can be automated, optimized and the workloads of all associated company departments can be lightened. In addition to simplifying processes and always having an up-to-date overview of inventory and transactions, you can also count on cost savings.

In addition to the relieving employee workloads, plus faster processes and associated cost savings, advarics also offers solutions, algorithms (AI) -otherwise only accessible to large companies -such as automated reports on inventory, inventory, data exchange with suppliers and much more.

For all retail companies that sell lifestyle products (sports, fashion, shoes, accessories or similar) both in-store and online. No matter what size of company, with one or more locations and stores.

The latest cloud software architecture offers, in terms of infrastructure costs and maintenance: modern workflows, better integrability of third-party applications, a scalable API-first approach, leaner licensing options, faster realizable projects, reduced total cost of ownership and significantly faster go-to-live/go-to-market processes.

Depending on the different roles and tasks of individual users, these can be precisely set together or individually in advarics rights management.

 

The cost-effective individualization and administration of authorizations within our software system is another major advantage of advarics.

Yes, thanks to different access rights and role assignments, there are several ways to tailor the system to your specific needs.

All data is processed in real time. 

Interfaces

advarics can exchange real time data with system partners, third-party systems, apps, etc, using state-of-the-art REST APIs. New connections are being added all the time. Over here you’ll find an overview of all interfaces currently offered. 

We support all common EFT terminals to facilitate and speed up payment transactions and prevent errors.

advarics.pos

Yes. Even when offline, advarics.pos offers its full range of functions.

 

 

Then advarics.pos continues working offline with the locally stored data.

All leading gift card systems can be integrated into our point-of-sale system, such as Stadtgutscheine.de.

Yes, all transactions can be processed quickly, easily, and intuitively at our register.

Yes. The self-checkout system is available in German, English, and French. You can find more information about our self-checkout system here.

advarics.payment

All withdrawals across all card types are processed automatically in a single payment. You will receive your funds in your account within five business days. In some cases, withdrawals may be processed even faster.

The terminals respond quickly, and payments are processed in real time. Your customers can pay contactlessly or use Apple Pay or Google Pay. Everything is designed to reduce wait times at the register.

Declined payments are displayed immediately and clearly on the terminal and directly in the POS system. Your team can see right away:

 

  • Payment successful
  • Payment declined
  • Reason for decline (e.g., invalid card, insufficient funds, technical error)

Yes, the dashboard provides you with a complete overview, ranging from aggregated data all the way down to the actual payment. Terminals and payouts can also be managed via the dashboard.

The terminals are very robust and operate reliably. Brief interruptions are automatically handled. The terminal is no longer physically connected to the cash register but runs via the cloud. This eliminates many technical connectivity issues in local networks.

The terminal is cloud-based and connected via the internet. Additional third-party licenses (as required for traditional terminals) are no longer needed. 

advarics.mobile

  • Supported operating systems (minimum versions):
  • Android: Android 15 or later (API level 35)
  • iOS: iOS 16.4 or later
     
  • General device requirements:
  • Compatible smartphone/tablet/PC with a supported operating system
  • Stable internet connection (Wi-Fi or cellular)
  • Sufficient free storage space for the app, updates, and local data
  • Functioning camera for scanning features (if used)
     
  • Additional requirements for Tap to Pay:
  • NFC-enabled device
  • NFC enabled
  • Device not rooted / not jailbroken
  • Device/OS approved for Tap to Pay by the respective payment service provider
  • Active merchant activation and valid contract with the payment provider
  • Availability depends on country, provider, and supported card types

  • Biometric login (fingerprint / Face ID) for quick sign-in
  • RSA-encrypted communication (BouncyCastle)
  • Secure token management in secure storage
  • Identity Server authentication

To use advarics.mobile, you have to have advarics as your inventory management solution.

Any changes made in the app are synchronized in real time with the advarics.retail inventory management system when an internet connection is available—and vice versa.

E-commerce solutions

Customers can pay via PayPal and advarics.payment.

Via WhatsApp integration, email, or a direct link.

We have a direct interface with Shopify, but we can also integrate with many other online stores. 

Security

In ISO certified data centers in Germany and Ireland in compliance with all GDPR regulations.

All data is protected by 256-bit encryption, state-of-the-art firewalls and ISO-27001 certified security standards. Thanks to fully automated backups in European data centers, your data is secured geo-redundantly (two data centers, in separate locations that have the same data inventory).

Support and assistance

  • Phone support (included in the software subscription – excluding training content)
  • Online tutorials / manuals
  • Video tutorials
  • User seminars
  • AI chatbot for inventory management and online help

Our standard support team is available Monday through Saturday from 9:00 a.m. to 6:30 p.m.

How can we support?